Essential oversight
Essential
- Monitoring & alerting
- Ticketing with business-hours response
- Quarterly documentation export
ArcticNetOps / Engagement options
Engagement options
Choose the level of ownership you need.
Clear scopes and visible responsibilities, without an oversized bundle you cannot unwind.
Recommended
Managed
- Everything in Essential
- Config management & backup
- Change control
- Licence, lifecycle & security reporting
- Private engineer chat
- Tiered SLA
Scoped per project
Projects
- Migrations & design
- Hardware refresh
- Security & infrastructure audits
- Wi-Fi surveys
Service levels
Response targets
- Critical — site or a substantial part of the service downWork starts within 1–2 h
- Severe — critical functions impairedWithin 4 h
- Minor — non-critical degradation1–10 business days
Service window: business days 08:00–16:00 local time. Extended service hours available as an add-on.
Add-ons: ISP ticket handling · 5G backup & out-of-band · extended service hours · wireless controller hosting · DR test