Questions we get asked

Our monitoring systems watch your network 24/7. Engineer response and incident targets are tiered by impact and defined in your SLA; extended service hours are available as an add-on.

Multi-vendor. We propose what fits your site and your budget, and you choose.

Our core management, monitoring and ticketing systems are hosted exclusively in EU/EEA data centres. If your equipment relies on a vendor cloud (e.g. Cisco Meraki), this is mapped in your data processing agreement.

Discovery first, then a parallel run alongside your current setup, then go-live once we have validated it with you. The detailed plan is part of your onboarding proposal.

Because that is where the savings are. A well-run office does not need the top model of everything; it needs the right model, configured once and maintained properly. We put our experience into that choice and into running it, so you stop paying for expensive vendors and equipment you do not need.

We work remotely. Hands-on tasks are covered by your local staff or a partner of your choice, following our guidance. The exact split is agreed at onboarding.

End-user devices, servers, cloud applications, printers, cabling works and your ISP contracts themselves. Some of these we can cover as project work or through partners.

Yes. By ticket or in our private chat, during service hours.

You give the notice agreed in the contract. Everything — accounts, configurations, documentation — is already in your name, so you receive an export and a handover, not a rebuild.

A quarterly, audit-ready pack drawn from your own network: asset inventory, segmentation, access control, backup and restore attestations, vulnerability status, incident log and continuity measures — for your NIS2, ISO 27001 or cyber-insurance programme. It is included in the Premium plan.