Essential oversight
Essential
- Monitoring & alerting
- Config backup
- Ticketing with business-hours response
- Status page & maintenance notices
- Up-to-date documentation, provided on request
- Security patching for actively exploited vulnerabilities
ArcticNetOps / Services / Service plans
Service plans
Choose the service level you need.
Clear scopes and visible responsibilities, without an oversized bundle you cannot unwind.
Recommended
Managed
- Everything in Essential
- Maintenance & upgrades (full firmware lifecycle)
- Standard changes included
- Written incident summaries
- Licence, lifecycle & security reporting
- Wi-Fi health review (annual)
- Monthly report & read-only dashboards
- Private engineer chat
- Tiered SLA
Audit-ready
Premium
- Everything in Managed
- NIS2 evidence pack (quarterly)
- Annual network security check
- Wi-Fi health review (quarterly)
- DR test (twice a year)
- Post-incident reports
- Shorter response targets
- Quarterly review call
Add-ons: ISP ticket handling · 5G backup & out-of-band · extended service hours (custom SLA) · remote-access VPN · physical-layer documentation